Why did my transaction fail?
Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why this might happen:
- Insufficient funds
There are insufficient funds in the sending bank or credit union account to complete the transaction.
- Frozen account
A bank or credit union account has been frozen.
- Inaccurate details
Details such as address and contact information are either inaccurate, or too general and more specific detail is required.
If a transaction fails, please contact your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction may not be processed.