Why did my transaction fail?

Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why this might happen:

  • Insufficient funds
    There are insufficient funds in the sending bank or credit union account to complete the transaction.
  • Frozen account
    A bank or credit union account has been frozen.
  • Inaccurate details
    Details such as address and contact information are either inaccurate, or too general and more specific detail is required.

If a transaction fails, please contact your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction may not be processed.

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